Shipping Policy
We do our best to ship all orders placed before 4 pm EST Monday through Friday that same day. Priority is given to Express
and 2nd Day Air shipments. UPS Standard service delivery time to US addresses is 2-6 business days and is determined by delivery
address.
Overnight, 2nd day and Standard shipping are available on checkout for North American customers. We ship all orders within
North America via UPS. Please note UPS cannot deliver to P.O. Boxes. If a P.O. Box is specified on checkout we will contact you prior to shipping your order to cofirm a street address for UPS
delivery.
Saturday delivery is available to some areas, please call us at 1-866-610-6004 to confirm availability and
pricing.
International Courier service is also available by contacting us on our direct dial line at 1-705-835-2500.
Shipping within the USA and Canada (48 contiguous states):
Your order will be shipped from our Florence, Kentucky distribution center by the FedEx service selected on checkout.
Shipping to Alaska, Hawaii or Puerto Rico: All orders will be shipped from our
Florence, Kentucky distribution center by either FedEx service as selected on checkout.
Shipping globally (outside the US & Canada): All orders will be shipped
from our Florence, Kentucky distribution center by FedEx International Priority Courier service.
USA and International Shipping Policy
We ship outside the USA under the following terms:
You agree to assume all shipping costs. If the package is returned to us by your country's customs
department, we will refund the price of the products but we will not refund the cost of shipping. We will not be liable for the shipping cost
in this or any other case. The shipping cost will be deducted from your refund.
Some countries have restrictions that will not allow delivery of some natural health products. We
cannot be responsible for any customs restrictions or other regulations that apply in countries outside the USA.
International shipments may be subject to taxes, duties, or other customs fees
upon delivery. As the recipient you are responsible for any such fees at the point of delivery. Please understand we do not collect or make
these charges. All taxes and fees are solely up to your country's tax authority and customs officers.
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